Disney Cruise Line Cancellation and Refund Policy

CANCELLATIONS/REFUNDS

Changes to the vacation commencement date or changes of Guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest's credit card account or through the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Disney Cruise Line Vacation Protection Plan, which is administered by Aon Affinity and underwritten by Arch Insurance Company (disneycruise.disney.go.com/contracts-terms-safety/vacation-protection-plan/). Premiums for the Disney Cruise Line Vacation Protection Plan must be paid by the final payment date, and the Disney Cruise Line Vacation Protection Plan is not effective until final vacation payment is made.

Refund policy for nonperformance of cruises boarding passengers in a United States port

If Disney Cruise Line cancels your cruise or delays your cruise for more than three calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you may request a refund or a cruise credit by emailing Disney Cruise Line at Caserequest@disneycruise.com. Requests must be made within 90 days of the original scheduled sail date and must include a copy of the cruise confirmation, proof and amount of payment, and cancellation or delay notice. All documentation should clearly display the vessel and scheduled date of sailing. If a cruise reservation is cancelled or delayed by Disney Cruise Line prior to commencement of the cruise, Disney Cruise Line shall have no responsibility beyond the refund of monies paid related to the cruise that was cancelled or delayed by Disney Cruise Line without offset for cancellation fees imposed by Disney Cruise Line.

CRUISE CANCELLATION FEES:

CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.

Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)

  • Days Prior to Vacation Commencement Date Fee Amount

  • 89-45 days Deposit per Guest

  • 44-30 days 50% of vacation price per Guest

  • 29-15 days 75% of vacation price per Guest

  • 14 days or less100% of vacation price per Guest

Cruises of 6 Nights or More (Excluding Suites and Concierge Staterooms)

  • Days Prior to Vacation Commencement Date Fee Amount

  • 119-56 days Deposit per Guest

  • 55-30 days50% of vacation price per Guest

  • 29-15 days75% of vacation price per Guest

  • 14 days or less100% of vacation price per Guest

Suite and Concierge Staterooms: All Sailings

  • Days Prior to Vacation Commencement Date Fee Amount

  • 90 days or more Deposit per Guest

  • 89-56 days50% of vacation price per Guest

  • 55-30 days75% of vacation price per Guest

  • 29 days or less100% of vacation price per Guest

AIR CANCELLATION FEES

Guest will be responsible for any change or cancellation fees assessed by an airline or by Disney Cruise Line. Cancellation of your cruise booking for any reason will result in the cancellation of any air associated with the cruise in which case, any applicable cancellation or other fees will be applied. No changes are permitted and ticket has no value if guest has not cancelled the ticketed flight reservation prior to ticketed departure time. Changes include, but are not limited to: change of departure or arrival city, change of flight times, cancellation/removal of air, change of date, and name change/correction.

FLEXIBLE FARES

Air tickets are paid with your final cruise payment. Changes and cancellations can be made and are subject to the following fees based on the timing of the change or cancellation.

For itineraries with all flights within the United States, Canada, Puerto Rico and the US Virgin Islands:

Days Prior to Vacation Commencement DateFee Amount56 days or moreNo Fee55 to 30 days$200 per Guest29 to 0 days$300 per Guest

For itineraries with any flights outside of the United States, Canada, Puerto Rico and the US Virgin Islands:

Days Prior to Vacation Commencement DateFee Amount120 days or moreNo Fee119 to 56 days$300 per Guest55 to 0 days$500 per Guest

RESTRICTED FARES

Air tickets must be paid in full at the time of booking at which time they are non-refundable, non-transferable. Any changes will result in a cancellation of the air booking.

HOTEL CANCELLATION FEES

A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed if: a) a hotel reservation outside of Orlando is cancelled 14 days or less prior to arrival date; or, b) a hotel reservation in Orlando or at Aulani, a Disney Resort & Spa is cancelled 4 days or less prior to arrival date.

GROUND TRANSFER CANCELLATION FEES

A cancellation fee in the amount of the total cost of Ground Transfers will be assessed if Ground Transfers are cancelled 7 days or less prior to arrival date.

SERVICE FEES

Changes to a reservation may result in a per Guest service fee. Please consult your Travel Agent or Disney Cruise Line for further details.

CLAIMS/NOTICE REQUIREMENTS/TIME LIMITS

No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise Line within 6 months after the date of the event upon which such claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, U.S.A., or the United States District Court, Middle District of Florida, Orlando Division, to the exclusion of courts located in any other county, state, country, territory or possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. All disputes may only be exclusively resolved through individual legal action on a Guest’s own behalf instead of through any class action. Even if the applicable law provides otherwise, Guest agrees that any lawsuit against Disney Cruise Line whatsoever shall be litigated by Guest individually and not as a member of any class or as part of a class action, and Guest expressly agrees to waive any law entitling Guest to participate in a class action. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the Disney Cruise Line Vacation Protection Plan which is administered by Aon Affinity and underwritten by Arch Insurance Company (disneycruise.disney.go.com/contracts-terms-safety/vacation-protection-plan/).

WALT DISNEY WORLD RESORT CHECK-IN/SHIP EMBARKATION

Check-in time for Walt Disney World® Resort hotels is normally after 4:00 PM. For Guests arriving early, luggage arrangements can be made so Guests can visit Theme Parks or enjoy Resort amenities. It is recommended that necessary items including proof of citizenship, valuables, medications (in their original containers) and any other personal items or other items required for check-in or embarkation be packed in your day bag. Walt Disney World Resort check-out time is normally before 11:00 AM. Ship's embarkation begins at 1:00 PM. Guests are required to be on board the ship at least one hour before scheduled sailing time.

INCLUDED IN VACATION FARE

Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on board the ship. For parties staying at a Walt Disney World Resort hotel and reserving a shipboard suite for more than 5 Guests, an additional Walt Disney World Resort hotel room will be required at additional cost.

EXCLUDED FROM VACATION FARE

The Resort portion of the fare does not include meals, beverages or any other item of a personal nature. The cruise portion of the fare does not include airfare, ground or baggage transfers, fuel supplements, shore excursions, sightseeing or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The fare also does not include Taxes, Fees and Port Expenses, as that term is defined at www.disneycruise.com/taxesandfees.

CRUISE HEALTH CONSIDERATIONS

By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse. Disney Cruise Line is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice, examination, prescription or other service provided by such medical personnel or by the failure of such medical personnel to provide any treatment, diagnosis, advice, examination, prescription or other service. The ship's Master has the right at any time to require any Guest to debark for medical reasons, including but not limited to a suspected COVID-19 (defined below) infection by you or any other Guest onboard, and compliance is mandatory. For your peace of mind, we recommend the purchase of the Disney Cruise Line Vacation Protection Plan. Premiums for the Disney Cruise Line Vacation Protection Plan must be paid by the final payment due date, and the Disney Cruise Line Vacation Protection Plan is not effective until final payment is made.

Booking and Reservations  Frequently Asked Questions

What activities can I book before my cruise, when can they be booked and how can I get pricing information?

After completing full payment for your cruise and your booking window opens, you can make reservations for activities and view their pricing online. Please note that some activities will fill up quickly and most require an additional fee:

Your advance booking window is determined by your Castaway Club membership level, as follows:

First-Time Guests

75 days prior to sail date

Silver Castaway Club Member

90 days prior to sail date

Gold Castaway Club Member

105 days prior to sail date

Platinum Castaway Club Member

120 days prior to sail date

Pearl Castaway Club Member

123 days prior to sail date

Concierge Guests

130 days prior to sail date*

*Concierge Guests can book onboard activities up to 130 days prior to sail date by contacting the Shoreside Concierge Associate team. Online booking for Concierge Guests is available 123 days prior to sail date.

Online Reservations

  • Log in to My Reservations.

  • Go to the “My Plans” tab.

  • Select the day you’d like to reserve an activity on your day-by-day itinerary.

  • Select "Add Activities" and choose from the options provided.

  • Once you’ve selected all your activities for that day, review your choices and add them to the cart.

  • Repeat the same steps to add other activities on other days.

  • If you’d like to change a reservation already in your cart, simply follow the above steps to access it.

Onboard Reservations

You can also make reservations on board your ship on the day of your departure for all activities, subject to availability. For more information, please stop by Guest Services.

Onboard Activities and Cancellation Policies

Onboard activities vary by ship. To view availability, please visit the Onboard Activities list.

Adult-Exclusive Dining

To avoid a cancellation fee, reservations must be cancelled at least 24 hours prior to the scheduled reservation time. Please note that Guests who do not honor their reservation will incur 100% of the per-person prix-fixe cost, which will be applied to their folio. Adult-exclusive restaurants include:

Nursery

  • “it’s a small world” nursery!: Reservations must be cancelled at least 4 hours in advance to avoid cancellation charges. Please note that Guests who cancel fewer than 4 hours before their reservation time will forfeit 50% of the cost of care, while Guests who fail to arrive for a reservation without cancelling will be charged the full cost of the time reserved.

Onboard Fun

  • Beverage Tasting Seminars: Reservations must be cancelled at least 24 hours prior to the reserved experience to avoid cancellation charges. Please note that Guests will be charged the full price if cancellation falls within 24 hours before the event start time.

  • Bibbidi Bobbidi Boutique/Pirates League: Reservations must be cancelled at least 24 hours prior to the appointment time. Please note that Guests who fail to arrive for a reservation or notify of a cancellation before 24 hours prior to the appointment time will be charged a fee.

  • Character Greetings: Online availability opens for all Guests 30 days prior to sail date. By request, Concierge Guests can book Character Greetings prior to the 30-day window. No cancellation fees apply, but as a courtesy to others, please cancel or reschedule any session if your plans change.

  • Goofy's Sports Deck: Guests will be charged 50% of their simulator booking fee if they cancel on the day of their session. No charges apply for cancellations made prior to the day of the scheduled session. No-shows will be treated as a cancelled session and will incur a 50% cancellation fee.

  • Olaf’s Royal Picnic: Please note that Guests must cancel their dining reservation at Olaf's Royal Picnic at least 3 days prior to the reservation; otherwise, the reservation will be considered confirmed. Guests who fail to honor their reservation will be charged the full per-person cost.

  • Royal Court Royal Tea: Please note that Guests must cancel their reservation at Royal Court Royal Tea at least 3 days prior to the reservation; otherwise, the reservation will be considered confirmed. Guests who fail to honor their reservation will be charged the full per-person cost.

Photography

  • Professional Photography: You have the option to cancel any pre-cruise orders you made online up to 3 days before your cruise departure, or while on board before the end of your cruise. However, this cancellation policy only applies if you have not downloaded any digital photos while on board. Please note that any digital photos you purchase for download through a photo kiosk or Disney Cruise Line photos website cannot be cancelled, modified or returned, and are considered final sale items that were nonrefundable.

  • Shutter’s Photography: No cancellation fees apply, but as a courtesy to others, please cancel or reschedule any session if your plans change.

Port Adventures

  • Port Adventures: Reservations must be cancelled at least 3 days prior to your cruise departure date, otherwise they will be considered final and nonrefundable. Also, please note that some Port Adventures are noncancelable/nonrefundable.

Spa & Fitness

Several options are available on board the ship to keep you relaxed and in shipshape. Please note that appointments made at the Fitness Center, Hook's Barbery, Senses Spa & Salon and Untangled Salon must be cancelled 24 hours in advance to avoid a 50% cancellation charge. Follow the links below to learn more: